Shipping policy

Thank you for shopping with XIAOXUAN WU. As a dedicated New Zealand-based online apparel store, we adhere to standardized order processing and logistics management protocols. We strive to ensure all fashion clothing items are carefully inspected, securely packaged and delivered to customers in intact quality with reliable shipping arrangements for every order.

1. Order Processing Time

All successfully confirmed and paid apparel orders will undergo internal quality inspection, sorting and sealed packaging within 1 to 7 business days. Weekends and official public holidays of New Zealand are excluded from the processing cycle, with no order processing operations conducted on non-working days.
Order processing cycles may be moderately extended during large-scale promotions and peak shopping seasons due to sudden order volume surges. We will send formal email notifications to customers promptly once obvious processing delays occur, keeping you updated on the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are calculated based on actual package weight, outer dimension size and delivery region. The accurate shipping cost will be automatically calculated and clearly displayed on the checkout page before payment confirmation. Our store does not provide any free shipping services, shipping discounts or logistics preferential benefits.
The unified estimated delivery time for all standard orders is 15 business days. All delivery durations are for reference only and cannot be absolutely guaranteed. Actual delivery speed may be affected by logistics carrier scheduling adjustments, customs inspection progress, extreme weather, regional logistics restrictions and holiday arrangements, subject to real logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your apparel order is packaged and dispatched from our warehouse and picked up by the logistics carrier, you will receive an automated shipment confirmation email containing your exclusive tracking number and official logistics inquiry channels.
Logistics tracking data will not be updated immediately after shipment. Normally, complete transit status and tracking records will be fully available for customer inquiry within 24 to 48 hours after the carrier completes system scanning and data registration.

4. Incorrect Address Disclaimer

Customers are required to fill in precise, detailed and valid recipient information including full shipping address, active contact number and recipient name during checkout. Please verify all information repeatedly to avoid delivery failure and package return issues.
XIAOXUAN WU assumes no liability for misdelivery, package loss or logistics abnormalities caused by wrong, missing or invalid recipient information provided by customers. Any packages returned to our warehouse due to address errors will require customers to bear all return fees and additional reshipping costs for secondary delivery.

5. Lost or Damaged Packages

If your clothing package is abnormally stranded, unlocatable or confirmed lost during transit, please submit a verification application with your valid order number to our customer service team within 2 days after the scheduled delivery date for internal logistics investigation.
If your received apparel products have packaging damage, fabric tearing, surface stains and other defects caused by transit extrusion and rough handling, please contact our support team within 24 hours upon package receipt. Clear original photos of the outer packaging and damaged goods are required for claim review. Our team will evaluate each case independently and deliver efficient solutions.

6. Apparel Care and Usage Notice

Every garment sold in our store is fitted with a dedicated fabric care label and targeted maintenance guidelines. Customers are advised to follow official specifications for daily wear, cleaning, drying, ironing and storage to protect fabric elasticity, color fastness and the overall appearance of clothing.
We exclude all after-sales liability for garment damage, shrinkage, fading, deformation and premature wear caused by unauthorized tailoring modification, non-standard cleaning methods, high-temperature drying, artificial damage and other improper use that violates product care requirements.

7. International Shipping and Customs Notice

All cross-border international apparel shipments may be subject to mandatory import duties, commodity taxes and inspection fees in accordance with the foreign trade policies and customs management rules of the destination country or region.
All customs-related charges are independent of product prices and shipping fees, and shall be fully undertaken by the customer. These fees are not included in any order settlement. Customers must independently comply with local import regulations, complete customs clearance procedures and pay relevant fees.

8. Contact Information

If you have any inquiries, feedback or doubts about our shipping rules, order processing progress and logistics delivery services, please contact us through our official channels:
Trade Name: XIAOXUAN WU
Phone Number: +64 21 716 8413
Email: contact@xiaoxuanwu.shop
Physical Address: 28 Waikura Drive, Auckland, AUK 0610, New Zealand